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female
age
41-50,
*oarr
writes: Been going to the same hairdressers 2 years now, Before that I went to another one for longer. I always get my roots done and a wash and blow dry and it costs £60. The one I go to now is never been as good as the one I went to years ago. This hairdresser never checks my hair over when she’s applied the colour to make sure it’s covered them everywhere or if I need more putting on after a bit. I said a while back I would stop going and find another yet here I am again having gone to her again and not completely happy. I got home today and saw that she has left some little dark roots showing which clearly shows she did not put enough colour on them and the back of my hair was not curled under properly. I did not realise this when I was there and she did show me what it looked like from behind and it looked ok and I thought all the roots looked better. It was only when I got home that I had to use my hair straighter to tuck under my hair at the back because it was more straight then curled under and I noticed the roots she had missed out doing. Im not being fussy but for what I’m paying I expect to not have any problems with it when I’m paying her to do a job which she is supposed to be trained for. The hairdresser I saw years ago was very good and she would check my hair over and put more colour on when needed. I stopped going because i moved out of the area and it’s to far to go to now. I’m really angry at myself and know I should have went to another one like I said I would do and in my area. This one is 40 minutes away which is not far but I keep going back like an idiot I am. This as happened twice I’ve been there with the roots not being done properly and last time I went which was 5 weeks ago she done a good job. I go so often because I have grey roots and I don’t have anyone to do the back of my hair for me and I know I do not want to do them myself. It’s. It’s a lot of money every 5 weeks but I hate the grey showing. Should I call her up and tell her about it even thou i did say to myself I would not go back ever again or do I put a complaint on the face book page the hairdresser has so others can see. She runs it with her mother and she as done well for business out of me but I’ve really had enough now. The reason I’ve been going so long is that it is cheaper than ones where I live.
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female
reader, Honeypie  + ♥, writes (19 January 2024):
 Find a new salon. Pay the extra money.
60 sounds cheap, so you somewhat got what you paid for. Not what you wanted. Which is annoying, I get it.
I don't think you should blast her on social media either, not without talking to her first. Always check your hair out before leaving a salon, don't just say, it's great and then find all the faults later.
I trim my own hair and have for the past 15 years. I found that most (American) hairdressers do not pay attention to what you ASK for but what they "think" you should do. (im my experience) it has happened several times with me and my daughters)
A couple of years ago we paid almost $400 for my daughter's hair to get bleached/dyed and the hairdresser ruined her waist length hair. She totally fried it. She had to cut it to shoulder length.
Last time I went for a "trim" - asked for 1-3 inches off, she took 10 (my hair was healthy, she just thought it would "look" nicer shorter with layers... it didn't. That was just One of my "horror stories" with American hairdressers. Before that I have had my hair cut in Germany, in Denmark and in the UK and NEVER had communication issues nor did I encounter hairdresser who "thought" they knew better what I really wanted.
Never again.
My middle daughter cuts her friends, her uncle's and my oldest daughter's hair. (they all have short hair) and she does a good job. I trim her hair when she comes home from University.
Long story short, FIND another hairdresser. Talk to people you know and ask where they go and how much they pay, then try a new one out and BE specific with what you want done, and what you expect.
A
female
reader, mystiquek + ♥, writes (19 January 2024):
 I would be polite and reach out to the hairdresser first. Its not really fair to trash her without at least giving her a chance to try to make you happy. Honestly? I'd stop going there. What is the point of saving some money if you are unhappy every time?
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A
female
reader, anonymous, writes (18 January 2024): I agree with Ciar. Expecting her to do it free is ridiculous. She needs to be paid for her time and trouble. And according to you she makes a mess of it anyway so why let her make a mess of it again? Going on facebook is nasty. You were stupid to return to someone you were not happy with. Now you are taking it out on them, using them as your whipping post. If it needs to be done every five weeks shop around and try some others and choose the best one and stick to them.
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A
female
reader, Ciar  +, writes (18 January 2024):
 I agree with Youcannotbeserious. Posting your grievances on Facebook is very low class and it can have long lasting consequences.
You could call her and let her know without making an demands. If she volunteers to give you a discount on your next visit, great. If not then leave it and just find a new stylist.
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A
female
reader, anonymous, writes (17 January 2024): £60 for a cut, colour and blow dry is actually quite cheap!
Some hairdresser's don't do right into the scalp as the bleach can irritate the scalp. If you have never told her that was a problem, how do you expect her to know?
Also you said your hair was perfect at the back when you were in the salon, and then not so much when you got home.
Possible the curl fell out?
When your hairdresser is showing you the end result, you should communicate with her if you are not happy before leaving the salon but you said she asked and you were.
So how was she supposed to know you weren't happy with her work?
Please don't upset her business online and communicate clearly what you want and do not want with her in person.
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A
female
reader, Youcannotbeserious  + ♥, writes (17 January 2024):
 You admit the reason you go is because this hairdresser is cheaper than ones where you live. In my experience, it is often the case that you get what you pay for. If you are having to travel 40 minutes to get there (assuming each way by car), that needs to be factored into the price you are paying. Perhaps it would actually work out better for you to go to one of the more expensive salons nearer to you, so you don't have to travel so far?
As for putting a post on Facebook without even giving her the chance to put right what you don't like, that's shoddy (in my opinion). You admit you are angry at yourself for continuing to go there, despite not being totally happy with what you get. Either tell her and give her a chance to put it right, or walk away and find somewhere else. If she refuses to put it right when you ask, then it would not be unfair to put it on social media, but that should not be your first port of call.
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