A
female
age
41-50,
anonymous
writes:God im so angry! My job is high pressured, i work in a contact centre in customer service making outbound calls, my targets are high and on average a day i speak to 80 -90 people. Calls are recorded and it quite a strict place.Anyway today at lunch my mum asked if i could go pick up her mate from the airport tonight (the person that should be going is now unable)-normally i wouldnt mind but her flight is landing at 11.35 pm which means i wont get home until 2/3 in the morning.I explained to her that i have an early start at work so i cant go as i need to be awake and on the ball and if i dont get a good nights sleep i wont be any good.She then mocked my job and said that what i do isnt that important - im not saving lives - which is true however i work damn hard at my job which i happen to love and i do make a difference in my team. She has never worked on the phones-she has always had jobs in laid back offices picking and choosing her hours and what she does.Then my brother joined in - agreeing with my mum and taking the piss out of me. He by the way has never done a hard days work and the guy he works for is a family friend so he gets away with murder.I just want to cry and punch them -how dare they mock me when i work triple the amount they do?Thanks
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male
reader, anonymous, writes (4 January 2010): Hey there.
There will always be people that do not understand the skill level required to work in a contact centre. There is a common misconception that anyone can 'work the phones'...when the reality is it takes a special sort of person with the right attitude and skill.
You need to be a good listener, negotiator, problem solver, multi-tasker. You need to be sympathetic, empathetic, postivie and optimistic. You need to be professional and have oodles of self control (for all the knuckle heads that just seem to want to make your job harder). You need patience, diligence, an attention to detail. You need analytical skills and a sense of humour. You need to be a fast learner who can think on your feet. You need to be self reflective and have the ability and discipline to grow personally and professionally. You have to be a team player with an altuistic way about you.
So, Miss Anonymous in her late 20's...be proud of what you do. Pick your Mum up...and slap your brother upside the head...coz tomorrow you'll do what you're good at...again. You'll get up...go to work...and make someone's day better just by providing excellent service for them.
Cheers
You can follow me on twitter @BrendonWalker
A
female
reader, Brooklyngirl  +, writes (3 January 2010):
 It's a terrible thing when loved-ones criticize and minimize your work!
Take it from where it comes! I don't blame you for being angry! I would be too! Just don't take it on as truth!
You know how hard you work. You know you make a difference! Remember that!
Happy New Year!
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A
male
reader, Faraday +, writes (3 January 2010):
 Spot on, CG. And if you are making triple the contribution to the household, questioner, THEY should be running around after you.
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A
male
reader, CaringGuy +, writes (3 January 2010):
I worked in sales for a year. I know how high pressured this work can be. You work hard, you need sleep. It#s not your job to run around after your mother's friends. And if your brother joined in, why can't he do it? Don't do it. Just say you haven't got the time. No you don't save lives, but neither do they so they can run around can't they.
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