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Wrong makeup! How do I handle this buying situation?

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Question - (1 December 2009) 5 Answers - (Newest, 1 December 2009)
A female United Kingdom age 41-50, anonymous writes:

Hi,this isnt a relationship question but i desperatly need some advice.

2 months ago my lady who does my wax and facials etc held a make-up party where we could test the items and then purchase etc... I was after some foundation and she found me 1 and tested on my skin -it looked good so i ordered it. When it arrived a couple of weeks later i applied in but it made me look orange. So i took it back and she was suprised thinking maybe i ordered the wrong one-but i didnt-it must have been the lightening in the salon.She apologised and said that she would give me some testers for other tones and then i could purchase 1 that was better.Should i have to spend another £20 and not be refunded for the other one i bought? I mean i didnt buy it without testing it . How do i handle this??

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A female reader, anonymous, writes (1 December 2009):

Thanks guys. im the origional poster of the question.

Honeygirl...so if i went to a department store and they tested a colour on me and then i purchased it and took it home and it looked different who is at fault? Im sorry but this wasnt my fault as it was due to the lightening in the salon (im assuming). Maybe i need to bring my on lights with me wherever i go?????

She didnt say anything about an exchange. All she said was "i will keep what you have bought and use it as a tester. Then i'll gvie you some samples and you can try on and buy another one that suits you".

Im not spending more money so if she wont exchange it i'll take my origional one back and give it to 1 of my mates instead so it wont be wasted.

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A female reader, bolligcheryl United States +, writes (1 December 2009):

i think you should call the company if she isnt willing to help ive had the same issue but she took it back. so please try that.

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A female reader, Aunty BimBim Australia +, writes (1 December 2009):

Aunty BimBim agony auntI would imagine the company who made the makeup would have some sort of refund guarantee policy.

Approach her again, explain that you found the first foundation unsuitable for your use and you would like a refund. Dont make accusations or a song and dance about it, but be firm. You could see if the makeup company has a website first and check their policies.

If she wont refund write a letter to the company explaining your problem. Keep it factual, include dates of purchase and the date you were refused refund.

If still no joy go to the Govt Department that handles comsumer complaints, you should be able to find this information online as well. If not, come back here and ask, and somebody should be able to point you in the right direction.

Remember, do your homework first, and stay calm and factual.

Good luck

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A female reader, Honeygirl South Africa +, writes (1 December 2009):

Honeygirl agony auntOh dear.... it is very hard to choose the right colour foundation and it is preferable to get a sample to try out for a couple of days before making a committment...

In all fairness, she is not obliged to take the foundation back as you made your choice after trying out some, and so really the mistake is yours.... Please understand that she now cannot sell that foundation to anyone else as it has been used [even if you used it once!].

I suggest that rather than purchasing another foundation from her, that you go to a make up consultant at one of the bigger stores who will do a proper assessment on your skin and match the colour correctly.

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A female reader, pinktopaz United States +, writes (1 December 2009):

Wouldn't it be an even exchange? Even if she is one of those independent sales people, most of the time the company they sell the products through will guarantee the products and if you're not satisfied then you can return it or exchange it. Hopefully it should have the terms on the receipt she gave you or in a catalog? If she won't let you return it for a refund or let you do an even exchange then don't buy anymore foundation or anything else from her for that matter.

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